Shipping policy
Shipping Policy
At Amiguis, we pack every order with cariño so your goodies arrive ready to enjoy.
Order Processing
Orders are processed within 1–3 business days, excluding weekends and holidays. Processing may take longer during launches, sales, and busy holiday periods. If your order experiences a significant delay, we’ll contact you.
Shipping Rates & Delivery
We currently ship within the United States only.
Shipping costs are calculated at checkout based on your delivery address and order details. Any free shipping offers will be displayed on our website.
Delivery times vary by carrier and destination. Estimated delivery dates are not guaranteed and do not include order processing time.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow time for the carrier to update your tracking status.
Shipping Address
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible at amiguis.company@gmail.com. We can update an address only before the order ships.
Additional shipping charges may apply if an order is returned because of an incorrect or incomplete address.
Warm Weather & Candles
Candles and soaps can be sensitive to high temperatures. Please track your delivery and bring your package indoors promptly, especially during warm weather.
Damaged or Incorrect Orders
If your order arrives damaged or contains an incorrect item, email amiguis.company@gmail.com promptly with your order number and clear photos of the product and packaging. Keep the packaging while we review the issue so we can help resolve it.
Delayed or Missing Packages
If your package is delayed or marked delivered but you cannot locate it, check your delivery area, household members, and neighbors, then contact the carrier. If you still need assistance, email us with your order number.
Contact Us
For shipping questions, reach us at amiguis.company@gmail.com.
Thank you for supporting Amiguis!